Admiral Car Insurance (uk) – Do You Have Insurance With Them?
We have a multicar policy – my partner and I.
This is the 2nd month of the policy.
Direct debit was set up – month 1, there was a bank error and they cancelled the wronf DD – not Admirals fault, I know.
This month, DD set back up. They would not take an immediate credit card payment for the outstanding payment, instead they insisted to take it through DD. The sent a letter saying the bank said they never recieved the DD mandate and they would send it again.
It has been set up and active on my account for 5 days, and they have not applied for payment. There are funds available for payment. I called them to see when I could expect them to take it. The said once the bank sends them confirmation, I was to call the bank and tell them to send confirmation. I dont this, much to the banks confusion who insisted as soon as DD was active on my account and funds were available that the payment could be taken.
Im getting sick of calling every week, especially when I get transferred to customer services in India, to people with not very good English (no offense, but it gets annoying having to repeat myself 5 times)
Have you ever had trouble with them and is there anything I can do to hurry this up.
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September 3rd, 2009 at 4:43 pm
Sorry I have no experience of Admiral but this would worry me as they may not have included you on the insurance database or taken you off as you have not yet paid premiums. (I realise that is not for the want of trying!)
Suggest you check on the website link below you are on the database as you may be at risk of the Police seizing the car if it is not on there.
It is dead easy and takes less than a minute
September 3rd, 2009 at 8:35 pm
My wife and I have a multi car policy with Admiral.
I am sorry you are having problems, this seems to be a mix up between Admiral and your bank.
I have had no problems at all and can only speak highly of them.
I realise speaking to an overseas call centre is difficult.
Next time you are on to Admiral try and speak to a supervisor, and tell him/her you are fed up with all this messing about and if he/she does not resolve this now you will move to another Company.